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FAQs

HOW CAN I PAY FOR MY ORDER?

Your credit card or PayPal account will be billed by bonnie jennifer. We will also accept checks, however your order will not be processed and shipped until the check clears at our bank. If you are a resident of NY sales tax will be added to your total.

HOW MUCH DOES SHIPPING COST?

We only ship items within the United States. Shipping starts at $8.50 and includes insurance. Orders shipped via standard shipping should arrive in 2-3 days, but we can't guarantee the delivery time. If you want your purchase to arrive faster or if you need a guaranteed delivery date, please contact us at info@bonniejennifer.com for Express Mail options. Prices will be quoted on a case by case basis.

CAN I PICK MY ORDER UP RATHER THAN HAVE IT SHIPPED?

Yes, if you would like to place an order online and pick it up at one of our shows, or in our NYC showroom you can do that. Please contact us and let us know you "Will pick up at show" and let us know which show you'd like to pick it up at. If you would prefer to schedule a private appointment in our NYC showroom instead of purchasing online, you may fill out the "Contact Us" form and we will return your call.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Orders placed before 5 pm for in stock items will be shipped within the week. Custom orders can take anywhere from 5 business days to 4 weeks depending on the time of year, not including shipping time.

WHAT IS YOUR RETURN POLICY?

Please read "Our Policy."

HOW DO I MEASURE MY WRIST?

Measure your wrist just above the wrist bone as if you were putting on a watch. This is your actual wrist measurement.

Please provide us your actual wrist measurement and we'll determine the bracelet size to ensure a proper fit.

DO YOU RESTRING OR RESIZE JEWELRY?

Yes, we do restring, re-size and repair jewelry. If extra beads or findings are needed, there will be a charge for each piece that needs replaced or added in addition to the cost. Please read "Our Policy."

DO YOU MAKE CUSTOM JEWELRY?

We will try our best to accommodate your requests. We will review together. Please visit the "Contact Us" page to submit an inquiry about a custom piece.

 

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More questions?
Email: bonnie@bonniejennifer.com